The bug reporting is something very important for us. As developers, we produce code that should work everywhere. Not only on our machines. No matter how many times we test our application it often happens that it does not work properly for the client. We all know how helpful is an email with text “It does not work. Fix it ASAP!”. Usersnap is amazing tool that removes the gap between you (the developer) and the non-techy guy from the other side.